okaoka Privacy Policy

okaoka ("okaoka," "we," "us," or "our") is the operator of the online gaming platform accessible at https://okaoka.app (the "Platform"). okaoka is the personal information controller responsible for the collection, use, storage, and protection of personal data submitted by players and visitors who access the Platform from the Philippines.

This Privacy Policy applies to all personal data collected through the okaoka Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and general browsing of the website. It applies to all Filipino players and any other individuals whose personal data is processed in connection with the okaoka Platform.

okaoka collects only the personal data that is necessary for the lawful operation of the Platform and the delivery of a safe, fair, and compliant gaming experience to Filipino players. The categories of personal data we collect are described below.

okaoka collects personal data through the following channels:

3.1 Directly From You

The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. You are always informed at the point of collection what data is being requested and why.

3.2 Automatically Through the Platform

When you access and use the okaoka Platform, certain technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and gameplay activity. Please refer to Section 9 (Cookies & Tracking) for full details.

3.3 From Third Parties

okaoka may receive personal data about you from third-party service providers engaged to assist with identity verification, payment processing, fraud detection, and regulatory compliance. These providers are contractually bound to handle your data in accordance with applicable Philippine data protection law and okaoka's data processing standards.

okaoka uses your personal data for the following purposes. We will never use your data for any purpose that is incompatible with the reason it was originally collected.

• Account Registration and Management: To create, verify, and maintain your okaoka player account, including age verification to confirm you are 21 years of age or older in accordance with PAGCOR regulations.
• Service Delivery: To provide you with access to okaoka's full range of games — including Dragon and Tiger, Phoenix Rises, Bingo, Slots, and live dealer tables — and to process your bets, winnings, and account transactions.
• Payment Processing: To facilitate deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels, and to maintain accurate financial records.
• Identity Verification and KYC: To comply with Know Your Customer (KYC) obligations and verify your identity before processing withdrawals or upon request by regulatory authorities.
• Anti-Money Laundering (AML) Compliance: To monitor transactions for suspicious activity and comply with the Anti-Money Laundering Act (AMLA) and PAGCOR reporting requirements.
• Responsible Gaming: To monitor gameplay patterns, enforce deposit and loss limits, process self-exclusion requests, and identify players who may be at risk of problem gambling.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform and its players.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Marketing and Promotions: To send you relevant bonus offers, promotional updates, and personalized recommendations — but only where you have given your explicit consent to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyze usage patterns, conduct A/B testing, and improve the performance, design, and game selection of the okaoka Platform.
• Legal Compliance: To comply with applicable Philippine laws, regulations, court orders, and the lawful requests of regulatory authorities including PAGCOR and the National Privacy Commission.

Under the Philippine Data Privacy Act of 2012, okaoka processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and okaoka — specifically, the Terms and Conditions you agreed to upon registration. This covers account management, game access, and payment processing.
• Legal Obligation: Processing is required for okaoka to comply with applicable Philippine laws, including AMLA, PAGCOR regulations, and the Data Privacy Act itself. This covers KYC, AML monitoring, and regulatory reporting.
• Legitimate Interests: Processing is necessary for okaoka's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and the use of non-essential cookies, okaoka relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

okaoka does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited circumstances:

6.1 Service Providers

okaoka engages trusted third-party service providers to assist with the operation of the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, cybersecurity firms, and customer support platforms. These providers are permitted to process your data only on okaoka's instructions and are contractually bound to maintain appropriate security and confidentiality standards.

6.2 Regulatory and Law Enforcement Authorities

okaoka may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the National Bureau of Investigation (NBI), or other competent Philippine authorities where required by law, court order, or regulatory directive. okaoka will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of okaoka's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

okaoka retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, okaoka will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes, as it can no longer be used to identify you.

okaoka implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• Encryption: All data transmitted between your device and the okaoka Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data within okaoka's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: okaoka supports and encourages the use of two-factor authentication (2FA) for all player accounts to provide an additional layer of security against unauthorized access.
• Penetration Testing: okaoka's systems are subject to regular independent security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: okaoka maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, okaoka will notify the National Privacy Commission and affected players within the timeframes prescribed by the Data Privacy Act.
• Secure Data Centers: okaoka's data is hosted in secure, certified data centers with physical access controls, redundant power systems, and 24/7 monitoring.

okaoka uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure its security, and gather analytics data that helps us improve our services. A cookie is a small text file placed on your device when you visit a website.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without impairing the functionality of the Platform.
• Performance and Analytics Cookies: These cookies collect anonymized information about how players use the Platform — such as which pages are visited most frequently and whether error messages are received. This data helps okaoka improve the Platform's performance and user experience.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, game settings, and responsible gaming limits — to provide a more personalized experience.
• Marketing Cookies: With your consent, okaoka may use cookies to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You may opt out of marketing cookies at any time through your account settings or browser controls.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the okaoka Platform. For a full list of cookies used by okaoka, please contact our Data Protection Officer at the address provided in Section 13.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okaoka. To exercise any of these rights, please contact our Data Protection Officer as described in Section 13.

• Right to Be Informed: You have the right to be informed of how your personal data is being collected, processed, and used. This Privacy Policy is the primary means by which okaoka fulfills this obligation.
• Right to Access: You have the right to request a copy of the personal data okaoka holds about you, along with information about how it is being processed. okaoka will respond to access requests within fifteen (15) business days.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data okaoka holds about you. You may update most of your account information directly through your okaoka account dashboard.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to okaoka's legal obligations to retain certain data under AMLA and PAGCOR regulations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to okaoka's overriding legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to okaoka in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: If you believe that okaoka has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.

The okaoka Platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with Philippine gaming regulations. okaoka does not knowingly collect personal data from any person under the age of 21.

okaoka employs mandatory age verification procedures at the point of registration and reserves the right to request documentary proof of age — such as a valid Philippine government-issued ID — at any time. Players in Metro Manila, Cebu, Davao, Quezon City, Makati, and all other parts of the Philippines are subject to the same age verification requirements without exception.

okaoka reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, regulatory requirements, or the features and services offered on the Platform. All updates will be posted on this page with a revised effective date.

Where a change to this Privacy Policy is material — meaning it significantly affects your rights or the way okaoka processes your personal data — okaoka will provide you with advance notice via email or a prominent notice on the Platform at least fourteen (14) days before the change takes effect. Your continued use of the okaoka Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes.

okaoka has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012 and the implementing rules of the National Privacy Commission. The DPO is responsible for overseeing okaoka's data protection strategy and ensuring compliance with applicable privacy laws.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by okaoka, please contact our Data Protection Officer using the details below:

okaoka aims to resolve all privacy-related inquiries promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which can be reached through its official website at privacy.gov.ph.